Wellwise ai Privacy Policy

Effective date: 6 January 2026

To review the main general Privacy Policy, click here>

1. Introduction

At WellWise, your privacy, safety, and trust are our core values. This Privacy Policy explains how we collect, use, and protect your information when you interact with our AI agent, powered by CustomGPT.ai.

2. How We Use Your Data

Your data is used solely to provide you with personalised, compassionate support and guidance on your wellbeing journey. The information in our knowledge base—such as website pages, uploaded files, and other resources—is referenced only to answer your questions, offer relevant practices, and gently reflect what you’ve shared. Your data is not used for any purpose beyond supporting your experience here.

3. Data Collection

We collect and process only the minimum data necessary to deliver and improve our services, including:

- User Data: Information you provide during your interaction with the AI agent.
- Knowledge Base Content: Website pages, uploaded files, and other resources you or your organisation have provided.

We do not use your data for training external AI models, nor do we share your personal information, thoughts, feelings, or interactions with any third parties for purposes beyond your direct support.

4. Privacy, Safety, and Trust

- Your privacy is our top priority. All data is processed in accordance with strict privacy and security standards.
- Data is encrypted in transit and at rest.
- Each agent operates in its own secure data silo, ensuring your information is never shared with other bots or users, even within the same account.
- We do not use your data for any purpose beyond supporting your experience with our agent.

5. User Rights and Transparency

- You have the right to access, modify, or delete your personal data at any time.
- You may request information about how your data is processed.
- We provide clear, accessible information about our privacy practices and are happy to address any specific concerns you may have.

6. Data Retention

We retain your data only as long as necessary to fulfil the purposes described above or as required by law. Data is securely deleted or anonymised when no longer needed.

7. Contact and Further Information

If you have specific concerns or would like to know more about our privacy practices, please contact us at [email protected] or review the privacy policy available in your knowledge base.

© 2026 WellWise